Support Policy Page

At GlobalKarobar Wholesaler, we are committed to providing excellent support to our valued customers. We strive to address your inquiries, concerns, and technical issues promptly and efficiently. This Support Policy outlines the guidelines and procedures for receiving support through our B2B portal.

Support Channels:

• Email Support: You can reach out to our support team by sending an email to [email protected]. We aim to respond to all support inquiries within 24 hours during business days.
  
• Phone Support: For urgent matters, you can contact our support team at +977-9847388060 during our business hours.

Support Availability:

• Our support team is available during our business hours, which are Monday to Friday, 9:00 AM to 6:00 PM (Nepal Standard Time).
  
• Support requests received outside of our business hours will be addressed on the next business day.

Inquiry and Assistance: 

Our support team is here to assist you with various types of inquiries, including but not limited to:

• General product information
• Account setup and management
• Order assistance
• Pricing and invoicing inquiries
• Technical issues related to the website and B2B portal

Technical Support:

• For technical issues, please provide a detailed description of the problem, including any error messages or screenshots, if applicable. Our support team will make every effort to troubleshoot and resolve technical issues in a timely manner.
• If additional information or access to your account is required to resolve the issue, we may request your cooperation.

Third-Party Services:

• If you encounter any issues related to third-party services integrated with our B2B portal, we will do our best to guide and assist you. However, please note that we cannot provide direct support for third-party services or products.
  

Service Level Agreement (SLA):

• We strive to provide efficient and effective support, but please understand that response and resolution times may vary depending on the complexity of the issue and the workload of our support team.
  
• We do not guarantee immediate resolutions, but we will make every effort to address your concerns as quickly as possible.

Feedback and Suggestions:

• We welcome your feedback and suggestions to help us improve our services. If you have any ideas or recommendations, please feel free to share them with our support team.
  
• Please note that this Support Policy may be updated or modified at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any further questions or require assistance, please do not hesitate to contact our support team. We are dedicated to providing you with exceptional support and ensuring your satisfaction.